KYC Policy

At 1win, we prioritise safety, legal compliance, and responsible gambling. As part of this commitment, we strictly follow Know Your Customer (KYC) procedures. The KYC policy is in place to protect our users, comply with regulations, and ensure a fair and transparent online gaming environment for all players in Australia and globally.

What Is KYC

Know Your Customer (KYC) is a verification process used by financial institutions and online platforms like 1win to confirm the identity of their customers. The KYC procedure involves collecting and validating personal information and documentation from users to ensure that they are who they claim to be. This step is essential for maintaining platform integrity and preventing criminal activity such as fraud and money laundering.

Why Verification Is Necessary

Verification serves multiple purposes. Firstly, it helps to confirm that users are of legal gambling age, which in Australia is 18 or older. Secondly, it safeguards the financial and personal information of users by preventing account takeovers or fraudulent activities. Lastly, verification ensures that all financial transactions, including deposits and withdrawals, are conducted in accordance with anti-money laundering (AML) regulations.

Legal Framework

In Australia, online gambling operators must adhere to strict laws, including those enforced by the Australian Communications and Media Authority (ACMA) and financial regulatory bodies. These laws mandate KYC procedures to ensure that gambling platforms operate transparently and legally. 1win complies with international and local legal standards, including the Anti-Money Laundering and Counter-Terrorism Financing Act. Our KYC policy is regularly reviewed to reflect changes in legislation and industry best practices.

Documents Required for Identity Verification

To complete the KYC process, users are required to submit valid identification documents. This ensures that every account on the 1win platform belongs to a real individual who meets the eligibility criteria. The verification process is secure, straightforward, and usually only needs to be done once per account.

ID or Passport

Users must provide one of the following documents:

  • Government-issued photo ID (such as a driver’s licence)
  • Valid passport
  • National identification card

All documents must be unexpired and clearly display the user’s full name, date of birth, and photograph. A scanned copy or high-resolution photo of the document is sufficient for submission. Blurred or edited documents will not be accepted, and this may delay the verification process.

Proof of Address

In addition to identity verification, users must provide proof of address. Accepted documents include:

  • Utility bill (electricity, gas, or water) issued within the last 3 months
  • Bank statement with visible address and name
  • Official government correspondence (tax notice, electoral enrolment)

The document must clearly show the user’s name and current residential address. PO Boxes are not accepted as valid residential addresses. This requirement helps us confirm that each user resides in a legal gambling jurisdiction, such as Australia, and that there is no misuse of location services to bypass restrictions.

Verification Procedure

1win has implemented an efficient and secure system for document submission and processing. Our support team is trained to handle verification requests promptly and with complete confidentiality. The process is designed to minimise delays and interruptions to your gaming experience.

How to Submit Documents

Once you register your 1win account, you may be prompted to verify your identity before making your first withdrawal. Here’s how the submission works:

  1. Log in to your 1win account using your email and password.
  2. Go to the “Account” section and select “Verification.”
  3. Upload the required identification and address documents.
  4. Click “Submit” and wait for confirmation from our KYC team.

All documents are stored securely and are used solely for verification purposes. We use advanced encryption and internal access controls to protect your private information during and after the verification process.

Processing Time

After you have submitted your documents, our team will review them within 24 to 72 hours. In some cases, especially during high-traffic periods or if additional verification is needed, processing times may be slightly longer. You will receive an email or notification once your verification is complete.

If your documents do not meet our requirements (e.g., unclear images or expired documents), you will be asked to re-submit. To avoid delays, please ensure all files are legible and meet the listed criteria. If assistance is required, our customer support team is available 24/7 to guide you through the process.

Commitment to Compliance and User Safety

At 1win, we are committed to providing a secure and transparent platform for all players. Our KYC policy is not just a regulatory obligation—it’s an important part of building trust and creating a responsible gaming environment. By following a robust KYC process, we can prevent underage gambling, fraudulent accounts, and illegal financial activities.

We encourage users to complete their verification promptly to enjoy uninterrupted access to all features of the 1win platform, including game play, bonuses, and fast withdrawals. The earlier you complete KYC, the sooner you can experience 1win to the fullest.

In summary, the KYC policy at 1win reflects our dedication to safety, legal compliance, and user satisfaction. Whether you’re a new player in Australia or a long-time user, our verification process is designed to protect your identity and ensure a secure, responsible online gaming experience.